What is self referral?

Self-referral is when patients are able to refer themselves without having to see anyone else first, or without being told to refer themselves by another health professional such as a GP. For more....Self help video

List of self-referral organisations

Each organisation will work in a slightly different way to process your application. Click on the blue text for the link to the appropriate website.

Referrals Choose and Book

What is Choose and Book?

Choose and book is a service that lets you choose the hospital or Clinic you wish to attend for your first appointment. It also gives you the choice of date and time that is convenient for you to fit in with your day to day life.

For more information and access the choose and book service, see the Choose and Book website.

How Choose and Book Works

When you and your GP agree that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment. An Appointment Request is raised on the Choose and Book system and an Appointment Request letter is printed off which lists your unique booking reference number, your NHS number and your unique password.

This is either given to you at your consultation or the GP will leave it at Reception for you to collect. The Receptionists are told to call the patient to inform them that their Choose and Book Appointment Request is ready for pick-up.

A referral letter is then created by the GP and attached to the electronic Choose and Book referral.

Once you have received your paperwork you can then decide how you wish to book your appointment; this can be via the telephone, using a national insurance number on the letter or via the internet. Please note that whilst the vast majority of appointments can be booked this way, in some cases you will need to telephone your chosen hospital directly to make your appointment. This is because the hospital appointments system does not link to Choose and Book.

Can I Book all my Appointments through Choose And Book?

When you and your GP agree that you need an appointment with a specialist, you can book your FIRST hospital or clinic appointment using Choose and book.  Any follow up appointments are arranged by the hospital themselves.

Hospital Appointments

If a patient has a query regarding an appointment made then the patient should contact that hospital direct. You can usually find their direct contact number on your clinic letter on the top right. Or you can ring the hospital directly as ask the switch board to transfer you to the appropriate consultant secretary.

Here are some useful hospital numbers:

  • St Mary’s Hospital – 0203 312 6666
  • Charing Cross Hospital – 0203 311 1234
  • Hammersmith Hospital – 0203 313 1000
  • Chelsea and Westminster Hospital – 0208 746 8000
  • Western Eye Hospital – 0203 312 7624

If you have a query with regards to booking an appointment through the Choose and Book system they can phone the Choose and Book number which you will have on the paperwork you received through the post. If you still have a problem you can speak to the Practice Secretary directly or ask the practice online.

Referral Queries

If at any time you are having any problems with your referral and booking or obtaining an appointment you can always call the Practice and ask to speak to the Practice Manager.

Hepatitis B Vaccination Clinic

Collville Health Centre-children

Please ring surgeryreception on 02089695151 for Adults


Local pharmacies – providing minor ailment services

The Minor Ailment Services allow people who don’t pay prescription charges to obtain advice and treatment for common conditions from local pharmacies for free without needing to visit a GP. Some of the services offered are for:

  • Athlete’s foot
  • Back-pain
  • Cold sores; Constipation; Cystitis; Cough colds and sore throat; Contact dermatitis
  • Dyspepsia and indigestion; Diarrhoea
  • Earache
  • Haemorrhoid Conjunctivitis; Hay fever and allergies; Headache and fever Insect bites and stings; Head lice
  • Minor injuries
  • Nappy rash
  • Ringworm
  • Sprains and strains
  • Teething; Threadworm
  • Vaginal thrush
  • Warts and verruca

Find a pharmacy

NHS Health Check programme


This is a mandatory programme currently offered by GP Practices in the most deprived areas with the aim to prevent heart disease, stroke, kidney disease and diabetes by inviting those between the ages of 40-74 for a check and provide support in reducing the level of risk by altering health behaviours. The checks are offered to residents who have no pre-existing diagnosis/history of diabetes, heart disease, hypertension, atrial fibrillation, heart failure, familial hypercholesterolemia, chronic kidney disease, stroke, peripheral arterial disease or Transient Ischaemic Attack (TIA).

General practices will be responsible for sending out invitation letters and making appointments for the health checks. If you are yet to receive an invite, contact your GP practice directly.

Self-care awareness

‘Self Care for Life’ aims to help people understand what they can do to better look after their own health and that of their family, as well as living as healthily as possible.

Important Phone Numbers & Contacts

Our local Urgent Care Centre is located at St Charles Hospital on Exmoor Street W10 6DZ Tel 020 8969 2488

Local AE department opened 24 hrs is located at St Mary's Hospital, Pread Street, W2 1NY Tel 020 3312 66666

Alternatively you may wish to use Charing Cross Hospital on Fulham Palace Road W6 8RF, Tel 020 3311 1234,

Or Chelsea and Westminster Hospital on 369 Fulham Road SW10 9NH Tel 020 3315 8000

Please note that there is no direct access via AE or UCC at Hammersmith Hospital and do access alternative sites.

Self Referral - MSK

If you feel that you wish and need to acess physiotherapist you can self-refer to the MSK team via the following links:  or email

If you need to speak to an administrator, they're open Monday to Friday 9am-4pm on 0203 752 6060

Self Referral - Community Living Well

If you wish to see a counsellor you no longer need to go through a GP, and you can self-refer to the Community Living Well via the following websites or 0203 317 4200

Self Referral - Antenatal

If you are expecting a baby you can now self-refer directly to the antenatal teams via the following links:

Imperial Antenatal

Chelsea & Westminister Antenatal

Please stop smoking/drinking alcohol and start vitamins immediately. Healthy start vitamins are free to everyone who is pregnant. For more information click:

For Health centres and Pharmacies that offer health start Vitamins click here

Baby weighing Clinic

Colville Health Centre

51 Kensington Park Road,
W11 1PA
Tel: 020 7792 7753