To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0208 969 5151, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7-14 days:

• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination. More information about the NHS App
• use our appointment request form Patchs.
• phone us on 0208 969 5151, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• face to face or telephone appointments at our enhanced access hubs
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

  Appointments available to book online via the NHS App

For us to continue offering and expanding our appointment options we need all our patients to only book appointments via the NHS.

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system SystmOnline
• phone us on 0208 969 5151, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Pre-bookable appointments are available to book up to two weeks in advance. Same day, face-to-face appointments are also available for patients with urgent conditions. This is a new condition or a long-term condition which has gotten worse within the last 24 hours. Some patients have routine matters to talk about. Others may have life-threatening health concerns that need urgent attention.

We aim to get you seen by an appropriate health care professional within 48hrs. Our receptionists may ask you a few questions about your condition. This is to help us get you the most appropriate care for your needs.

Some appointments take longer than others. We ask for your patience and understanding if there is an unexpected delay on the day of your appointment. If you have been waiting longer than 15 minutes, please inform our reception staff.

We aim to give you an appointment with your preferred clinician. Where this is not possible, we will offer you an appointment with an alternative clinician.

Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:

• 100 clinical appointments per 1000 patients per week
• Patients telephoning our Practice will never be asked to call back (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave).
• We offer an open reception and telephone service from 08:00-18:30 from Monday to Friday
• Patients can make an online booking up to 2 weeks ahead
• Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Extended Access Hubs. 
• We regularly review our systems to ensure there are enough appointments to meet patient needs every week. 

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager. 

• Dr Rachel Charge - Monday, Wednesday, Thursday and Friday
• Dr Tatjana Djordjevic - Monday, Tuesday, Wednesday and Thursday.
• Sreena and Naz (Pharmacists) - Full Time
• Megan (Practice Nurse) - Tuesday and Wednesday
• Pooja (Health Care Assistant) - Monday, Tuesday, Wednesday, Thursday & Friday

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you are registered with a local GP you can access evening, weekend and bank holiday GP and Nurse Appointments at West London’s extended hour’s Hubs.

Extended Hours Hubs are staffed by local and experienced GPs and Nurses and offer assessment and treatment for adults and children.

Appointments are available after your registered GP has closed to ensure that patients have access to a GP during week day evenings up to 9pm and weekends when most local practices are closed.

To access the service:

• Call your GP practice and ask for an extended access appointment
• Call NHS 111 and they can book you an appointment at one of the hubs

There are 2 hubs in West London:

St Charles Centre for Health - Integrated Care Centre
Exmoor Street
London
W10 6DZ

Opening Times

Mon – Fri: 18:30 – 21:00              
Sat: 08:00 - 20:00
Sun: 14:00 – 20:00

The Violet Melchett Clinic - Integrated Care Centre
30 Flood Walk
London
SW3 5RR

Opening Times

Mon – Fri: 18:30 – 21:00              
Sat: 08:00 - 16:00
Sun: 08:00 – 14:00

The extended hours hubs will provide the following primary care medical services, as a minimum requirement:

• Clinical assessment, and treatment service to patients presenting with minor injuries and mild to moderate illnesses
• Self-care management information and advice
• Cervical screening and contraceptive services
• Childhood immunisations and vaccinations
• Wound Care
• Ear irrigation

 
The following services will not be provided by the extended hours hub services:

• Patients who are identified with a potentially life threatening medical condition which is not suitable for primary care management must be immediately and safely transferred to the relevant urgent and emergency care service
• GP appointments relating to test results received
• Long term condition reviews and care plans
• Medication reviews

You will be able to access the HUBs services by asking your registered GP surgery or calling 111.