To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0208 969 5151, Monday to Friday from 8am to 6.30pm
• use our appointment request form PATCHS
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

• use your NHS account (through the NHS website or NHS App) to book an appointment with the GP
• use our appointment request form PATCHS
• phone us on 0208 969 5151, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• face to face or telephone appointments at our enhanced access hubs

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system PATCHS
• phone us on 0208 969 5151, Monday to Friday from 8am to 6.30pm

If you are registered with a local GP you can access evening, weekend and bank holiday GP and Nurse Appointments at West London’s extended hour’s Hubs.

Appointments are available after your registered GP has closed to ensure that patients have access to a GP during week day evenings up to 9pm and weekends when most local practices are closed.

To access the service:

• Call your GP practice and ask for an extended access appointment
• Call NHS 111 and they can book you an appointment at one of the hubs

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Our healthcare team comprises a wide range of professionals.

For day-to-day appointments, you might be seen by either a Doctor, Nurse or practice-based Pharmacist depending on the nature of the problem. Our practice nurse and pharmacist team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

• Requests will be reviewed same day by the practice Clinical team and if the issue is deemed urgent then you will receive a text same day notifying you of the 4hr time slot (morning or afternoon) during which the doctor will contact you.
• Morning calls are 9am-1pm and afternoon slots are 2pm-6.30pm.
• Once the doctor has been in touch, they will directly book you to be seen face to face if the issue can not be managed over the phone. Over 95% of our same day urgent issues that require a face-to-face appointment are booked same day and the remainder next day at most.
• If the query is deemed to be appropriate for another member of clinical staff (e.g. practice pharmacist or nurse) then you will be booked into their clinic and notified accordingly.
• If you do not have online access or have access needs, then you can call the surgery and one of the receptionists can complete the form with you over the phone.
• If telephone call is missed once will be returned within an hour is request to receive call returned.

Our Rota is released in 2 week blocks to avoid long delays to receive care. We have online slots available to book with the following healthcare professionals:

• Doctor (Telephone call slots which will then be converted to a Face to Face appointment if deemed necessary after the GP has spoken to you)
• Nurse (Only Face to Face slots)
• Practice Pharmacist (Option offered for Telephone or Face to Face slots)
• Health Care Assistant (Only Face to Face slots)

Please note that if your issue is an Emergency such as significant difficulty breathing or chest pain then the appropriate service to contact is 999 not your GP.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible

Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:

• 100 clinical appointments per 1000 patients per week
• Patients telephoning our Practice will never be asked to call back (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave).
• We offer an open reception and telephone service from 08:00-18:30 from Monday to Friday
• Patients can make an online booking up to 2 weeks ahead
• Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Enhanced Access Hubs.
• We regularly review our systems to ensure there are enough appointments to meet patient needs every week.

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.