Patient Feedback and Complaints

Want to make a suggestion to the practice? 

Your comments and suggestions are important to us. Please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Click here to leave feedback

Want to make a complaint? 

We make every effort to give the best service possible to everyone who attends our practice. 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. 

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person.

I wish to complain 

We aim to deal with the complaints and comments as easily and quickly as possible, and if suitable, at the time they are brought to our attention, with the person concerned. if your complaint cannot be resolved immediately or if you wish to make formal complaint, please let us know in writing as soon as possible and ensure this is done timely. 

All complaints must be submitted in writing either by hand or via email to

By following our Complaints Procedure, you will allow us to personally resolve the issue and to improve our service to you and others. 

What we will do 

We will contact you to acknowledge complaint within 3 working days at which stage you will be advised the timescale to complete any necessary investigations. 

When we investigate your complaint we aim to: 

  • find out what happened
  • invite you to discuss the problem
  • identify what we can do to ensure that the problem does not happen again

North Kensington Medical Centre – GP Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. Visit their “How do I…?” page to learn more or read their FAQ.

More detailed results from the GP Patient Survey are available from the GP Patient Survey website: