• Earache (aged 1 to 17 years)
• Impetigo (aged 1 year and over)
• Infected insect bites (aged 1 year and over)
• Shingles (aged 18 years and over)
• Sinusitis (aged 12 years and over)
• Sore throat (aged 5 years and over)
• Urinary tract infections or UTIs (women aged 16 to 64 years)

Email Version: Workshop Invitation 

Subject: You are Invited: Workshop on Improving Primary Care Access – Your Input is Vital! 

Hi all

We are thrilled to invite you to our upcoming Patient Engagement Focus Group. This session is dedicated to understanding and improving how we all experience primary care services. 

Details:

• 🗓 Date: Tues 9^th Dec

• ⏰ Time: 5-6.30pm

• 📍 Location: Community Clinic Two (The Gym) at St Charles Centre for Health & Wellbeing, Exmoor Street,W10 6DZ)

Why Should You Attend?

•   Reflect on your personal experiences with primary care.

•   Identify the main challenges and supports in accessing care.

•   Collaborate with others to find practical solutions.

•   Plan actionable steps to improve your healthcare access.

Who Should Attend?

•   Patients, caregivers, and anyone who uses primary care services.

•   Healthcare providers interested in patient perspectives.

•   Community health advocates.

•   Anyone passionate about improving access to healthcare.

Please register to attend the event here 

Shortened Text Version: Workshop Invitation

Hi all

We are thrilled to invite you to our upcoming Patient Engagement Focus Group. This session is dedicated to understanding and improving how we all experience primary care services. 

Details: 

• 🗓 Date: Tues 9^th Dec

• ⏰ Time: 5-6.30pm

• 📍 Location: Community Clinic Two (The Gym) at St Charles Centre for Health & Wellbeing, Exmoor Street,W10 6DZ) 

Join us to share experiences and find solutions! To register click here 

Ultra-Short Text Version: Workshop Invitation

Dear all

You are invited to our Patient engagement focus groups on Improving Primary Care Access.

When: Tues 9^th Dec, 5-6.30pm

Where: Community Clinic Two (The Gym) at St Charles Centre for Health & Wellbeing, Exmoor

Join us to share experiences and find solutions! To register click here 

Workshop: Improving Primary Care Access – A Patient’s Perspective

Purpose of the Workshop:
To explore experiences of accessing primary care and identify practical, constructive ideas for improving access, communication, and continuity of care across practices in West London.

Workshop Format

Participants will be divided across five themed tables, each with a facilitator leading the discussion:

1. Access & First Contact
2. Staff Attitudes & Communication
3. Joined-up & Continuity of Care
4. Appointments & Booking
5. Feedback & Communication Channels

Your Role as Facilitator

•       Guide conversation constructively and inclusively.

•       Encourage participants to focus on what works well and what could make it even better.

•       Acknowledge challenges, but gently redirect towards practical, solution-focused discussion.

•       Capture key points under: What’s working well, Challenges or Concerns, What could make it even better, and top 3 insights/ideas.

Discussion Tips

•       Start positive- “What has worked well?”

•       If someone raises a negative experience, respond with: “That sounds frustrating. What might have helped in that situation?”

•       Keep a balance, around 60% on what’s working well and what could be better, and 20% on challenges.

•       Make sure everyone has a chance to speak.

•       Summaries and check understanding: “So what I’m hearing is that (summaries key idea). Does that sound right?”

People at Your Table

Each table will ideally include:
- 1 Facilitator (you)
- 1–2 Staff/Clinicians (linked to the theme)
- 3–5 Patients or community members
- 1 Note-taker (optional)

Staff Theme Match:

Facilitator Checklist

•       Arrive early to review your theme and materials

•       Ensure all participants are introduced

•       Summarise the top 3 ideas at the end of your session

•       Hand in completed recording sheets to organisers

Contact

For questions or support before or after the workshop, please contact:
Faith Williams Ryan
f.williams10@nhs.net
07990455676